Frequently asked questions

How can we help you?

About Nyla

We are a family run business who are passionate about bringing beautiful, personalised clothing to everyone. 

We love expanding our Sew Sian family, so if you’re keen in supporting us through blog posts and social media engagement, get in touch about working with us.

Shipping

Our website is set up for UK and Ireland shipment only, however we can post to anywhere in the world. Get in touch with us so we can give you a quote.

We have a standard flat rate for shipping which is £3.95.

Every item is made to order, so please allow plenty of time when ordering from us. We generally run on a 10-15 working day turnaround, however due to covid and supplier delays, this may be longer. We can sometimes to rush orders if you get in touch with us before placing an order. If you have any questions regarding this, drop us a message. 

Due to the personalised nature of our products we do not accept refunds or returns. If by some reason your item arrives to you in a damaged condition, then please get in touch with us to discuss the options.