By ordering from Sew Sian you are supporting a small independent business and we are truly grateful for every order we receive. Most of our items are made to order, but we aim to dispatch all orders within 10-15 working days of processing the payment, plus delivery time, although we do aim for sooner than this. Once your order has been posted, we will contact you to let you know it’s on its way to you.
Please note: We cannot take last-minute orders unless already arranged and agreed through email.
Orders will be shipped within the UK FREE of charge using Royal Mail service. We do however offer other forms of postal services to ensure specific arrival dates for your packages.
We currently only ship items to the UK, but can ship elsewhere by individual arrangement, so please contact us to discuss this at firstname.lastname@example.org.
If you have any concerns regarding your order or delivery, please contact us at email@example.com, and we will always do our best to help.
If for any reason there is a mistake with the personalisation that was submitted or there is a faulty product, we will ensure that the mistake is resolved.
With the free delivery option, we are not responsible for any lost packages, and therefore cannot replace lost items. If however, you have chosen the tracked and signed for postage option, then we can offer replacements if that package has been lost.
We can only offer a refund on items within 14 days of you receiving your order. If it has been longer than 14 days, then I’m afraid we will be unable to offer you a refund. Returned items must be unworn, unwashed and in a condition that is suitable for resale, unless faulty. You should return the items in their original packaging. You are liable for the cost of the returns postage and the goods are your responsibility until we received by us so please make sure you use appropriate postage. Please include a copy of the dispatch note, with the reason for your return, so we know who you are and can refund you promptly.
Please send your returned items to Sew Sian, 21 River Bank Walk, Colchester, Essex, CO1 1QJ.